Assisting you all the way
Zaius for Service
Make Your Service Center into a Profit Center
Full Customer View Directly in Your Service Solution
When customers request support, customer service teams operate with incomplete customer data. What if your team knew not only the customer’s purchase history, but what products they are browsing right now, how many loyalty points they have, and their overall value to your business? Now customer service teams can get the same single view of the customer that marketers see, enabling an unparalleled level of personalized customer service, and increasing customer satisfaction.
Service with a New Perspective
A customer-centric brand seeks to make every experience the best for the customer—even a service request. Service can be so much more than putting out fires. By combining a unified customer profile with key shopper insights, you equip your service team with the ultimate tool to turn a request for help into a delightful customer experience.
Understand Each Customer Intimately
Deliver a more personalized and consistent brand experience by making the same complete view of the customer available to both your marketing and service teams.
Zaius for Service leverages the customer data platform technology used by thousands of marketers to create highly-personalized marketing campaigns, and sends these same insights to the service solution your team is already using. Having the customer’s history of browsing activity, campaigns, orders, and even product reviews enables customer support teams to tailor service for each customer.
Recommend the Right Product at the Right Time
There is clearly a new imperative for retailers to lead with service and to immerse relevance throughout the customer service engagement. With Zaius for Service embedded in their dashboard, agents see each customer’s recent activity — including browsing, adding products to cart, and the check out process. This enhanced visibility means agents can anticipate customer needs, can proactively reach out to key customers before they report a problem, and have a wealth of personalized insights and recommendations to promote additional or replacement products, as needed.
With Zaius for Service, you turn your agents into personal shoppers who guide a customer through a terrific experience, transforming service from a cost center to a profit center.
Get More Information
Zaius was built to make every single one of your customer interactions matter. It starts with the data, ends with the personal interaction, and creates a loop that continually refines your customer segments and ever evolves your personal activations. Get moving:
Learn what makes Zaius unique and how our CDP delivers the customer view you need to make service proactive.
Zaius x Zendesk
Read how Zaius with Zendesk has become a competitive advantage for brands transforming their service experience.
Find out how the customer data you already have can be brought together for a stronger customer service experience.