Working with the Zendesk Sunshine platform, Zaius is bringing Service-led Retail to life. All the rich customer data – including customer profile data, browsing history and even behavioral predictions – is made available for brands to put into the hands of service agents through the Zendesk’s open platform, Sunshine. Now, data is accessible to the roles that require intelligence to deliver great experiences; no more data silos.
With a complete customer view contextualized to the agent: customer interaction, brands are turning a cost center into a satisfaction-boosting profit center. While engaged with a customer, agents have access to personalized product recommendations, browsing history and brand-specific data like loyalty status.
One-to-one service engagements are some of the most intimate opportunities you have with your shopper. With Zendesk ticket activity and satisfaction ratings integrated into Zaius Activated CDP, marketers can create campaigns and more precisely segment shoppers for improved relevance.
Zaius is The Activated Customer Data Platform designed to give you clear and complete view of the shopper, aligning your entire organization around the customer experience.